Forum Lighting Solutions Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact Details
- Telephone: 0161 359 4949
- Email: info@forumlightingsolutions.com
- Address: Forum Lighting Solutions Ltd Gorse Mill, Gorse St, Oldham OL9 9RJ
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details.
- Addresses
- Purchase or account history.
- Account information
- Website user information (including user journeys and cookie tracking)
- Information relating to compliments or complaints.
We collect or use the following information for the operation of customer accounts and guarantees.
- Names and contact details.
- Addresses
- Purchase or account history.
- Account information, including registration details.
- Information used for security purposes.
- Marketing preferences
We collect or use the following information for service updates or marketing purposes:
- Names and contact details.
- Addresses
- Marketing preferences
- Location data
- Purchase or viewing history.
- Website and app user journey information
- Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
We collect or use the following personal information for dealing with queries, complaints, or claims:
- Names and contact details.
- Address
- Account information
- Purchase or service history.
- Customer or client accounts and records
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
- Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
- Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
- Your right to data portability - You have the right to ask whether we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
· Legal obligation – we must collect or use your information so we can comply with the law. All your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
· Legal obligation – we must collect or use your information so we can comply with the law. All your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
· Legal obligation – we must collect or use your information so we can comply with the law. All your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for legal requirements are:
· Legal obligation – we must collect or use your information so we can comply with the law. All your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
· Legal obligation – we must collect or use your information so we can comply with the law. All your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where we get personal information from
- Directly from you
How long do we keep information?
Retention Periods
Order information: when you place an order for goods and services, we retain that information for six years following the end of the financial year in which you placed your order, in accordance with our legal obligation to keep records for tax purposes.
Correspondence and enquiries: when you make an enquiry or correspond with us for any reason, whether by email or via our contact form or by phone we will retain your information for as long as it takes to respond to and resolve your enquiry.
E-Newsletter. We retain the information you used to sign up for our e-newsletter for as long as you remain subscribed (i.e., you do not unsubscribe) or if we decide to cancel our e-newsletter service, whichever comes earlier.
Criteria for determining retention periods.
In any other circumstances, we will retain your information for no longer than necessary, considering the following:
· the purpose(s) and use of your information both now and in the future (such as whether it is necessary to continue to store that information to continue to fulfil our obligations under a contract with you or to contact you in the future).
· whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulation).
· whether we have any legal basis to continue to process your information (such as your consent).
· how valuable your information is (both now and in the future).
· Any relevant agreed industry practices on how long information should be retained.
· the levels of risk, cost and liability involved with us continuing to hold the information.
· how hard it is to ensure that the information can be kept up to date and accurate; and
· any relevant surrounding circumstances (such as the nature and status of our relationship with you).
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Who we share information with
Others we share personal information with
- Relevant regulatory authorities
- Organisations we are legally obliged to share personal information with
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we have used your data after making a complaint with us, you can also complain to the ICO.
The ICO’s address:
- Information Commissioner’s Office
- Wycliffe House
- Water Lane
- Wilmslow
- Cheshire
- SK9 5AF
Helpline number: 0303 123 1113
